Customer Satisfaction Survey

Name

Address

Works carried out

Date

On a scale of 1-10 (1 being totally dissatisfied and 10 being totally satisfied)

How satisfied were you with the information FPM provided about the works?

Were appointments made by us, kept by us?

Were FPM operatives/contractors easily identified i.e.ID Cards/ Branded Clothing/Van livery?

How satisfied are you with the politeness of our staff?

How satisfied are you with the standard of workmanship?

How happy are you with the level of service and the overall work that has been completed?

ADDITIONAL COMMENTS: